eSupport is a comprehensive Customer Support Management system indigenously designed and developed by Gowra Bits and Bytes. eSupport is a standardized and automated application to store, manage, analyze, generate useful market-driven information for various IT, electronics and hardware related business operations.
eSupport combines and collaborates the customer data in terms of leads, warranty details, maintenance calls and annual maintenance operations. The system helps customer care personnel, maintenance engineers, technical support staff, marketing and sales teams, warranty service personnel in comprehensive manner.
Request Trial key
Key Features overview
Lead Management
This module is very helpful to marketing, sales and customer relationship personnel in organizing the details such as lead source, reference of the lead, company...
Call Management
This module enables users to enter details on user enquiries, calls regarding problems in products, services, applications and so on. This module is primarily to organize...
Warranty Management
This module allows the user to manage all the warranty related information. It supports the users in verifying the validity of customer’s warranty period, type of warranty and other ...
AMC Management
This module holds all the annual maintenance contracts (AMC) related information such as contract details, extension details, and contract period information.
